Site not opening: what to check
Most often, a site does not open due to an incorrect A-record for the domain, an expired subscription, or an unpublished site. Open site settings → “Domain”: if there is an error “Domain points to an incorrect IP address” or “does not have A-records”, specify one A-record with the IP address from this section at your registrar (for Russia, usually 176.114.88.71) and wait up to 24 hours.
Check in order
- Is the site published? In the list of sites, the status should be “Published”. If it is “Unpublished”, click “Publish”. A free site is published for 14 days, then it is unpublished (“Free publication period has expired”) — the data is saved, but a paid subscription is required for publication.
- Is the subscription for the site active? After the subscription expires, the site works for another 7 days, then it is disconnected from the domain — visitors see “Your subscription has expired”. Pay for the subscription, and the site will work again.
- Is the domain renewed? In Sites → Domains, check the “Valid until” date. With the status “Expired — renew”, the site will not work. → How to buy a domain for a site, section “Domain renewal”.
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Is the A-record correct? (for a domain purchased from another registrar)
- The domain must have one A-record with the name @ and the IP from the site settings. Delete other A-records (for example, from the registrar’s hosting).
- If the domain has the IP 23.111.106.77 — this is an old address, it no longer works. Replace it with the address from the site settings. The address 37.252.23.222 is also old, but it works, so there is no need to change it.
- If there are AAAA-records (IPv6), delete them — they may interfere with the issuance of an HTTPS certificate.
- To ensure the address with www also opens, add a second A-record with the name www and the same IP.
- Has enough time passed? After changing DNS, it takes from 3 to 24 hours. Then click “Check connection” in the domain settings — the check itself takes 3–5 minutes.
- Is the .ru/.рф domain verified on GosUslugi? → How to verify a domain on GosUslugi
What the domain status in site settings means
| Status | What to do |
|---|---|
| “Domain successfully connected” | Everything is fine. If the site does not open — check points 1–3 |
| “Domain is being configured” | Wait up to 24 hours |
| “Invalid DNS record”, “Domain points to an incorrect IP address” | Correct the A-record (point 4) |
| “Domain does not exist in DNS” | The domain is not registered or has no A-records — check with the registrar |
| “Verification failed”, “Local verification failed” | Usually, an extra A- or AAAA-record is interfering. Delete it and repeat the check in an hour |
If nothing helped
Write to support and immediately provide: the site address (domain), account email, the error text from the domain settings, and a screenshot of the DNS records at the registrar. This way we can help without asking follow-up questions.
