I cannot log in to the site, "user not found" error
Most often, you are logging in with a different email or using a different method. The email used for payment is indicated in the receipt. If you registered via Google: Google login for users from Russia is disabled — click “Forgot password”, enter the same Gmail address, and set a password. Login via VK and Yandex works on turbologo.ru (on turbologo.com — email only). The text “User not found” appears when recovering a password for an email we do not have; if the login details are incorrect, it says “We cannot find a user with this email and password”.
Why “User not found” appears
- Incorrect email. You can find the email used for your purchase in the receipt sent after payment. If you cannot find it, write to the chat or [email protected] and attach the receipt — we will help.
- Typo in the email. Check that the email is entered without spaces and with the correct domain (gmail.com, mail.ru, yandex.ru).
- Incorrect password. Reset it. → How do I reset my password?
- You logged in via a social network. Choose the same method: VK or Yandex (buttons are available on turbologo.ru). If it was Google — click “Forgot password” and enter your Gmail address.
