How to request a refund?
Write to our support chat or email [email protected]: the date and amount of payment (or the payment number from the receipt), the email address used for payment, and the reason. You can request a refund for a plan within 7 days after payment, provided that no files have been downloaded. The money is returned to the card used for payment, usually within 5–10 days — the exact timeframe depends on your bank.
What is deducted from the refund amount
- Spent AI credits: for purchased packages, we refund the cost of unused credits.
- A complimentary domain, if you have already claimed it: its cost is deducted, and the domain itself is non-refundable.
When a refund is not possible
- More than 7 days have passed since payment or files have already been downloaded.
- AI generation was successful, but you did not like the result: credits for it are not refunded. If the generation ended with an error, the credits will be returned to your balance automatically.
