{"id":9994,"date":"2022-05-17T05:09:58","date_gmt":"2022-05-17T05:09:58","guid":{"rendered":"https:\/\/turbologo.com\/tr\/blog\/?p=9994"},"modified":"2025-08-19T13:28:38","modified_gmt":"2025-08-19T13:28:38","slug":"cevrimici-sohbet-nedir-ve-nasil-kullanilir","status":"publish","type":"post","link":"https:\/\/turbologo.com\/tr\/blog\/cevrimici-sohbet-nedir-ve-nasil-kullanilir\/","title":{"rendered":"\u00c7evrimi\u00e7i sohbet: nedir ve nas\u0131l kullan\u0131l\u0131r"},"content":{"rendered":"\n<p>\u00c7evrimi\u00e7i sohbet, m\u00fc\u015fteri ile \u015firketin teknik deste\u011fi aras\u0131nda bir ileti\u015fimsel etkile\u015fim bi\u00e7imidir. Kullan\u0131c\u0131, siteyi ba\u015flatt\u0131ktan sonra a\u00e7\u0131lan bir a\u00e7\u0131l\u0131r formda soru sorabilir.<\/p>\n\n\n\n<div class=\"wp-block-cover alignwide has-background-dim-80 has-background-dim\"><span class=\"bg-image preload-bg-image lazy-load-bg-img is-loaded is-ready\" data-src=\"https:\/\/assets.turbologo.com\/blog\/en\/2021\/05\/07203207\/background.png\" style=\"background-image: url(&quot;https:\/\/assets.turbologo.com\/blog\/en\/2021\/05\/07203207\/background.png&quot;);\"><\/span><noscript><span class=\"bg-image\" style=\"background-image:url(https:\/\/assets.turbologo.com\/blog\/en\/2021\/05\/07203207\/background.png)\" data-no-lazy=\"true\"><\/span><\/noscript><div class=\"wp-block-cover__inner-container\">\n<p class=\"has-text-align-center has-large-font-size\"><b>Saniyeler i\u00e7inde g\u00fczel bir logo tasar\u0131m\u0131 olu\u015ftur.<\/b> Logo tasar\u0131m\u0131 online \u00fccretsiz, tasar\u0131m yetene\u011fine gerek yok.<\/p>\n<a class=\"button\" href=\"https:\/\/turbologo.com\/tr\/logo-tasarim?utm_source=blog&amp;utm_campaign=article\" style=\"margin-top: 20px; min-width:200px; text-align:center;\">Logo olu\u015ftur<\/a>\n<\/div><\/div>\n\n\n\n<h2>\u00c7evrimi\u00e7i sohbetin amac\u0131<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.ru\/blog\/ru\/2022\/04\/15044007\/Image_29-1536x864.jpg\" alt=\"\u00e7evrimi\u00e7i sohbet\" title=\"\u00e7evrimi\u00e7i sohbet\"\/><\/figure>\n\n\n\n<p>\u0130statistikler, m\u00fc\u015fterilerin %79&#8217;undan fazlas\u0131n\u0131n \u015firketle bu etkile\u015fim bi\u00e7imini se\u00e7ti\u011fini g\u00f6steriyor. Teknik destek uzmanlar\u0131ndan an\u0131nda yan\u0131t gelir. \u00c7evrimi\u00e7i sohbet, sitenin \u00e7al\u0131\u015fmas\u0131n\u0131 kesintiye u\u011fratmadan \u015firket hakk\u0131nda bilgi alman\u0131z\u0131 sa\u011flar. Sohbet yard\u0131m\u0131 ile t\u00fcketici h\u0131zl\u0131 bir \u015fekilde sipari\u015f verebilir veya ilgilenilen bilgileri alabilir. Ve \u015firket y\u00f6netimi site ziyaret\u00e7ilerinin d\u00f6n\u00fc\u015f\u00fcm oran\u0131n\u0131 g\u00f6r\u00fcyor.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.emarketer.com\/\">Emarketer<\/a> bilgi ajans\u0131n\u0131n \u00e7al\u0131\u015fanlar\u0131, t\u00fcketicilerin %40&#8217;\u0131n\u0131n \u00e7evrimi\u00e7i bir sohbet odas\u0131nda bir konu\u015fma s\u0131ras\u0131nda bir \u00fcr\u00fcn veya hizmet sat\u0131n almaya karar verdi\u011fini \u00f6\u011frendi. Ankete kat\u0131lanlar\u0131n %65&#8217;i daha sonra \u015firket web sitesine geri d\u00f6nmeyi planlad\u0131klar\u0131n\u0131 s\u00f6yl\u00fcyor.<\/p>\n\n\n\n<p><strong>\u00c7evrimi\u00e7i sohbet olu\u015fturma nedenleri:<\/strong><\/p>\n\n\n\n<ul><li>Kullan\u0131c\u0131 sitede daha fazla zaman harcar. Bu fakt\u00f6r, arama motorlar\u0131nda sayfa s\u0131ralamas\u0131n\u0131 olumlu y\u00f6nde etkiler.<\/li><li>Artan \u00e7evrimi\u00e7i sat\u0131\u015flar.<\/li><li>Ziyaret\u00e7iler ve \u015firket temsilcileri aras\u0131nda an\u0131nda ileti\u015fim.<\/li><li>Daha fazla etkile\u015fim i\u00e7in m\u00fc\u015fterinin ileti\u015fim telefon numaras\u0131n\u0131 veya e-posta adresini alma imkan\u0131.<\/li><li>Bir \u00fcr\u00fcn veya hizmetle ilgili bilgi aktar\u0131m\u0131n\u0131n basitle\u015ftirilmesi.<\/li><li>\u00c7evrimi\u00e7i sohbet, \u015firketi arayarak ve bir operat\u00f6r\u00fcn yan\u0131t vermesini bekleyerek zaman kaybetmek istemeyen m\u00fc\u015fterilere izin vermez.<\/li><\/ul>\n\n\n\n<h2>\u00c7evrimi\u00e7i sohbetlerin faydalar\u0131<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.ru\/blog\/ru\/2022\/04\/15044019\/Image_31-1536x864.jpg\" alt=\"sohbet robotu\" title=\"sohbet robotu\"\/><\/figure>\n\n\n\n<p>\u0130\u015fte bu \u00f6zelli\u011fin bir <a href=\"https:\/\/turbologo.com\/tr\/blog\/web-tasarimi-nedir-ve-nasil-bir-tane-yaratirsiniz\/\">\u015firketin web sitesinde<\/a> uygulanmas\u0131 i\u00e7in birka\u00e7 neden.<\/p>\n\n\n\n<h3>Kolayl\u0131k<\/h3>\n\n\n\n<ol><li>Firma \u00e7al\u0131\u015fanlar\u0131 ile an\u0131nda ileti\u015fim. M\u00fc\u015fterinin ileti\u015fim numaralar\u0131n\u0131 aramas\u0131 ve bir uzman\u0131n yan\u0131t vermesini beklemesi gerekmez. Sohbet ileti\u015fimi, bir soruya bir dakika i\u00e7inde yan\u0131t alman\u0131z\u0131 sa\u011flar.<\/li><li>Ankete kat\u0131lanlar\u0131n yar\u0131s\u0131ndan fazlas\u0131, zaman kazanma y\u00f6ntemi olarak \u00e7evrimi\u00e7i sohbetler hakk\u0131nda olumlu konu\u015fuyor. Bir ki\u015fi teknik deste\u011fe bir soru sorabilir ve sitede daha fazla yolculu\u011fa devam edebilir.<\/li><li>Olumsuz duygular\u0131n olmamas\u0131, \u00e7\u00fcnk\u00fc m\u00fc\u015fteri cevap beklerken kendi i\u015fine bakabilir.<\/li><li>Konu\u015fmay\u0131 kaydetme ve referans al\u0131\u015fveri\u015fi yapma imkan\u0131.<\/li><li>\u00d6nemli bir konuyu tart\u0131\u015fmak, e-posta kullanmaya k\u0131yasla minimum zaman alacakt\u0131r.<\/li><li>M\u00fc\u015fterilerin sohbetten sonra \u015f\u00fcphe duymas\u0131, nihayet bir sat\u0131n alma i\u015flemi yapma gereklili\u011fine karar verecektir. Bir y\u00f6neticinin ek dan\u0131\u015fmalar\u0131, belirli bir \u00fcr\u00fcn veya hizmetle ilgili do\u011fru miktarda bilgi verir.<\/li><\/ol>\n\n\n\n<h3>B\u00fct\u00e7eyi kaydetmek<\/h3>\n\n\n\n<ol><li>\u015eirket ba\u015fkan\u0131n\u0131n \u00e7ok say\u0131da temsilci tutmas\u0131na gerek yoktur, \u00e7\u00fcnk\u00fc bir \u00e7al\u0131\u015fan birka\u00e7 m\u00fc\u015fteriyle diyalog halindedir. Ak\u0131ll\u0131 bir \u00e7evrimi\u00e7i sohbet sistemi, sorular\u0131 \u015firketin \u00e7e\u015fitli departmanlar\u0131na da\u011f\u0131t\u0131r.<\/li><li>\u00c7al\u0131\u015fanlar, kapsaml\u0131 isti\u015fareler sa\u011flayarak m\u00fc\u015fterinin belirli bir \u00fcr\u00fcn\u00fc se\u00e7mesine yard\u0131mc\u0131 olur. Yaz\u0131\u015fma s\u0131ras\u0131nda, m\u00fc\u015fteri zaten yap\u0131lm\u0131\u015f olan sipari\u015fe ekleme yapabilir, bu da \u00e7ekin de\u011ferinde bir art\u0131\u015fa yol a\u00e7ar.<\/li><li>\u00c7evrimi\u00e7i sohbeti sisteme uygulamak sadece birka\u00e7 dakika s\u00fcrer ve karma\u015f\u0131k de\u011fildir.<\/li><li>D\u00f6n\u00fc\u015f\u00fcm ve ma\u011faza sat\u0131\u015flar\u0131 \u00f6nemli \u00f6l\u00e7\u00fcde artar.<\/li><li>\u015eirketin potansiyel m\u00fc\u015fterisi, \u015firketin uzmanlar\u0131n\u0131n deste\u011fini hissederek kendinden \u00e7ok daha emin hissediyor. Yetkili destek \u00e7al\u0131\u015fanlar\u0131n\u0131n \u00e7evrimi\u00e7i sohbetin etkili \u00e7al\u0131\u015fmas\u0131n\u0131n anahtar\u0131 oldu\u011funu l\u00fctfen unutmay\u0131n. \u00c7al\u0131\u015fanlar, \u00fcr\u00fcn yelpazesini tam olarak bilmeli ve al\u0131c\u0131ya profesyonel tavsiyelerde bulunabilmelidir.<\/li><\/ol>\n\n\n\n<h2>\u00c7evrimi\u00e7i sohbetlerin \u00f6zellikleri<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.ru\/blog\/ru\/2022\/04\/15044031\/156.png\" alt=\"sohbet etmek\" title=\"sohbet etmek\"\/><\/figure>\n\n\n\n<p>\u00c7evrimi\u00e7i sohbetler, a\u015fa\u011f\u0131daki kriterlere g\u00f6re iki kategoriye ayr\u0131labilir: anonimlik t\u00fcr\u00fc ve derecesi. Her kategorinin \u00f6zelliklerini anlamak i\u00e7in, onlara daha ayr\u0131nt\u0131l\u0131 bakal\u0131m:<\/p>\n\n\n\n<ul><li><strong>\u00c7evrimi\u00e7i programlar<\/strong>. Ge\u00e7en y\u00fczy\u0131l\u0131n doksanl\u0131 y\u0131llar\u0131nda mevcut oldu. Bunlar, forumlara benzeyen ve kullan\u0131c\u0131lar\u0131n ger\u00e7ek zamanl\u0131 olarak birbirleriyle ileti\u015fim kurmas\u0131n\u0131 sa\u011flayan k\u00fc\u00e7\u00fck uygulamalard\u0131r. Gecikme sadece birka\u00e7 saniyedir. Yirmi y\u0131l \u00f6nce, b\u00f6yle bir \u00e7\u00f6z\u00fcm kabul edilebilir g\u00f6r\u00fcn\u00fcyordu. \u0130leti\u015fim, \u00f6zel bir alana girilmesi gereken metin yard\u0131m\u0131 ile ger\u00e7ekle\u015ftirilir. G\u00f6r\u00fcnt\u00fcleme penceresinde, kullan\u0131c\u0131n\u0131n t\u00fcm mesajlar\u0131 vard\u0131r ve kenar \u00e7ubu\u011fu kat\u0131l\u0131mc\u0131lar\u0131 g\u00f6r\u00fcnt\u00fcler.<\/li><li><strong>Ses tabanl\u0131<\/strong>. Bunlar, muhataplar aras\u0131nda \u00e7ok kanall\u0131 sesli mesaj al\u0131\u015fveri\u015fi sunan sohbet odalar\u0131 kategorileridir. \u0130leti\u015fim kurmak i\u00e7in bir mikrofon, hoparl\u00f6r ve kulakl\u0131\u011fa ihtiyac\u0131n\u0131z vard\u0131r. Bu bi\u00e7im, \u00e7evrimi\u00e7i oyunlarda, web seminerlerinde ve konferanslarda pop\u00fclerdir.<\/li><li><strong>G\u00f6r\u00fcnt\u00fcl\u00fc sohbetler<\/strong>. Veri dizileri ak\u0131\u015f\u0131 teknolojisinin ortaya \u00e7\u0131kmas\u0131ndan sonra pop\u00fcler oldular. Bu t\u00fcr bir ileti\u015fimi yapabilmek i\u00e7in bir web kameras\u0131na sahip olmak gerekir.<\/li><li><strong>\u00d6zel, payla\u015f\u0131lan veya anonim<\/strong>. Bunlar\u0131n t\u00fcm\u00fc, eri\u015fimi kontrol etmenizi sa\u011flayan se\u00e7eneklerdir. \u00d6zel sohbetler, s\u0131n\u0131rl\u0131 bir kullan\u0131c\u0131 listesi oldu\u011fu anlam\u0131na gelir. Gizlilik ve sohbet \u00fcyelerinin say\u0131s\u0131 ayarlarda ayarlanabilir. Genel sohbet, kay\u0131t prosed\u00fcr\u00fcnden sonra herkes i\u00e7in \u00fccretsiz eri\u015fime sahiptir.<\/li><\/ul>\n\n\n\n<h2>En iyi \u00e7evrimi\u00e7i sohbet nas\u0131l se\u00e7ilir?<\/h2>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.ru\/blog\/ru\/2022\/04\/15044051\/155.png\" alt=\"\u0130\u015f i\u00e7in \u00e7evrimi\u00e7i sohbet\" title=\"\u0130\u015f i\u00e7in \u00e7evrimi\u00e7i sohbet\"\/><\/figure>\n\n\n\n<p>Do\u011fru sohbet odas\u0131n\u0131 se\u00e7mek i\u00e7in a\u015fa\u011f\u0131daki ipu\u00e7lar\u0131n\u0131 kullan\u0131n:<\/p>\n\n\n\n<ul><li>Maliyeti analiz edin. Bu parametre, \u00e7al\u0131\u015fan y\u00f6neticilerin say\u0131s\u0131na ve i\u015flevselli\u011fe ba\u011fl\u0131d\u0131r. \u00d6deme s\u00fcresine ba\u011fl\u0131 olarak maliyeti belirleyen servisler vard\u0131r.<\/li><li>Deneme s\u00fcresi hakk\u0131ndaki bilgileri okuyun. Deneme s\u00fcr\u00fcm\u00fcn\u00fc kullanarak uygulaman\u0131n t\u00fcm \u00f6zelliklerini ke\u015ffedebilirsiniz.<\/li><li>Ne alaca\u011f\u0131n\u0131z\u0131 ve kullan\u0131rken hangi \u00f6zelliklerin kullan\u0131labilece\u011fini anlamak i\u00e7in i\u015flevsellik hakk\u0131nda her \u015feyi \u00f6\u011frenin.<\/li><li>Mobil versiyonun kalitesinden emin olun.<\/li><li>Entegrasyon olas\u0131l\u0131\u011f\u0131n\u0131 ke\u015ffedin.<\/li><li>Chatbot olu\u015fturma se\u00e7ene\u011fi olup olmad\u0131\u011f\u0131n\u0131 \u00f6\u011frenin. Bu \u015fekilde mesai saatleri d\u0131\u015f\u0131nda m\u00fc\u015fterilere tavsiyelerde bulunabilirsiniz.<\/li><li>Kullan\u0131c\u0131lara, gerekli \u00e7evrimi\u00e7i sohbet robotlar\u0131n\u0131 olu\u015fturmak ve sitenize eklemek i\u00e7in kullanabilece\u011finiz piyasada \u00e7e\u015fitli se\u00e7enekler sunulmaktad\u0131r. \u00dccretsiz ve \u00fccretli programlar var.<\/li><\/ul>\n\n\n\n<p>Ba\u015flamak i\u00e7in, hedeflerinizin ne oldu\u011funu anlaman\u0131z gerekecek. Hizmeti kullan\u0131rken hangi g\u00f6revleri \u00e7\u00f6zmek istedi\u011finizi d\u00fc\u015f\u00fcn\u00fcn. M\u00fc\u015fteri isteklerini analiz edin, s\u0131k sorulan sorular\u0131 okuyun. M\u00fc\u015fterinin yolunu takip edin: hangi a\u015famada \u015firkete d\u00f6n\u00fcyor. Bu bilgilere g\u00f6re kendinize uygun bir chatbot olu\u015fturabilirsiniz.<\/p>\n\n\n\n<p>Messenger&#8217;da sohbet robotlar\u0131n\u0131 kullanarak m\u00fc\u015fterilerle ve onlar\u0131 elde tutmayla kal\u0131c\u0131 bir ili\u015fki kurun.<\/p>\n\n\n\n<p>\u0130pucu: M\u00fc\u015fterilerle ileti\u015fimde kalmak i\u00e7in onlardan bir e-posta adresi veya di\u011fer ki\u015fileri b\u0131rakmalar\u0131n\u0131 isteyin.<\/p>\n\n\n\n<h2>En iyi 2 \u00e7evrimi\u00e7i sohbet odas\u0131n\u0131n g\u00f6zden ge\u00e7irilmesi<\/h2>\n\n\n\n<p>\u00c7evrimi\u00e7i sohbetler olu\u015fturmak i\u00e7in en iyi 2 hizmete bir g\u00f6z atal\u0131m. Onlardan i\u015fletmeniz i\u00e7in do\u011fru se\u00e7ene\u011fi se\u00e7ebilirsiniz.<\/p>\n\n\n\n<h3>Jivosite<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.com\/blog\/tr\/2022\/05\/17050632\/photo_2022-05-17_12-06-19.jpg\" alt=\"Jivosite\" class=\"wp-image-9998\" title=\"Jivosite\" data-full=\"https:\/\/assets.turbologo.com\/blog\/tr\/2022\/05\/17050632\/photo_2022-05-17_12-06-19.jpg\" data-full-size=\"1280x499\" \/><\/figure>\n\n\n\n<p><strong>Hizmetin avantajlar\u0131:<\/strong><\/p>\n\n\n\n<ul><li>basit aray\u00fcz,<\/li><li>20&#8217;den fazla dil,<\/li><li>ekip i\u00e7in sohbet etmek m\u00fcmk\u00fcnd\u00fcr,<\/li><li>Yandex.Metrika ve Google Analytics gibi hizmetler de dahil olmak \u00fczere sosyal a\u011flarla entegre olur,<\/li><li>\u00fccretsiz temel s\u00fcr\u00fcm\u00fc kullanma yetene\u011fi,<\/li><li>test s\u00fcr\u00fcm\u00fc, herhangi bir say\u0131da \u00e7evrimi\u00e7i sohbet olu\u015fturma eri\u015fimi sa\u011flar,<\/li><li>h\u0131zl\u0131 yan\u0131tlar ekleme yetene\u011fi,<\/li><li>operat\u00f6rler i\u00e7in \u00f6zel uygulama ve \u00e7al\u0131\u015fmalar\u0131n\u0131 istatistik format\u0131nda takip etme.<\/li><\/ul>\n\n\n\n<p>Bu avantajlar nedeniyle, bu hizmet olduk\u00e7a s\u0131k bulunur. Kullan\u0131c\u0131 dostu bir aray\u00fcze ve \u00e7evrimi\u00e7i sohbetlerin yap\u0131land\u0131r\u0131lmas\u0131na ek olarak, hizmet, operat\u00f6rlerin performans\u0131n\u0131 h\u0131zl\u0131 bir \u015fekilde de\u011ferlendirmenize, m\u00fc\u015fteriler hakk\u0131nda veri ve \u00e7al\u0131\u015fma istatistikleri sa\u011flaman\u0131za olanak tan\u0131r. Ayr\u0131ca sosyal a\u011flar ve haberciler (Telegram, Viber, WhatsApp) ile entegrasyon m\u00fcmk\u00fcnd\u00fcr.<\/p>\n\n\n\n<h3>Envybox<\/h3>\n\n\n\n<figure class=\"wp-block-image size-large\"><img src=\"https:\/\/assets.turbologo.com\/blog\/tr\/2022\/05\/17050723\/photo_2022-05-17_12-07-10.jpg\" alt=\"Envybox\" class=\"wp-image-9999\" title=\"Envybox\" data-full=\"https:\/\/assets.turbologo.com\/blog\/tr\/2022\/05\/17050723\/photo_2022-05-17_12-07-10.jpg\" data-full-size=\"1280x521\" \/><\/figure>\n\n\n\n<p><strong>Hizmetin avantajlar\u0131:<\/strong><\/p>\n\n\n\n<ul><li>Mesaja medya dosyalar\u0131 ekleyebilme,<\/li><li>sosyal a\u011flar arac\u0131l\u0131\u011f\u0131yla kullan\u0131c\u0131 tan\u0131mlama,<\/li><li>sosyal a\u011flar ve haberciler ile entegrasyon (WhatsApp, Viber, Yandex.Metrika, Google Analytics, Mail.ru derecelendirmeleri, CRM sistemleri),<\/li><li>Bir diyalogun sonunda operat\u00f6rleri derecelendirme yetene\u011fi,<\/li><li>\u00e7e\u015fitli widget sistemi,<\/li><li>Tasar\u0131m \u00e7e\u015fitlerinin se\u00e7imi.<\/li><\/ul>\n\n\n\n<p>Servis hem ziyaret\u00e7iler hem de operat\u00f6rler i\u00e7in uygundur. Sosyal a\u011flar yard\u0131m\u0131yla kullan\u0131c\u0131 tan\u0131mlamas\u0131 zamandan tasarruf sa\u011flar ve standart verilerin (isim, telefon numaras\u0131, e-posta) girilmesini gerektirmez. Kullan\u0131c\u0131 yetkilendirilmek istemiyorsa, ay\u0131rt edilmesini sa\u011flayan bir ad verilir (\u00f6rne\u011fin, ye\u015fil bir porsuk veya sar\u0131 bir k\u00f6stebek).<\/p>\n\n\n\n<!-- \u0421\u043a\u0440\u044b\u0442\u0430\u044f \u0441\u0445\u0435\u043c\u0430 \u0434\u043b\u044f \u043f\u043e\u0438\u0441\u043a\u043e\u0432\u0438\u043a\u043e\u0432 -->\n<script type=\"application\/ld+json\">\n{\n  \"@context\": \"https:\/\/schema.org\",\n  \"@type\": \"FAQPage\",\n  \"mainEntity\": [\n    {\n      \"@type\": \"Question\",\n      \"name\": \"\u00c7evrimi\u00e7i sohbet nedir?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Web sitesi veya uygulamada ger\u00e7ek zamanl\u0131 ileti\u015fim sa\u011flayan bir destek\/mesajla\u015fma arac\u0131d\u0131r. Ziyaret\u00e7iler soru sorar, i\u015fletme canl\u0131 temsilci ya da sohbet botu ile yan\u0131t verir.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Web siteme \u00e7evrimi\u00e7i sohbeti nas\u0131l eklerim?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Bir sohbet sa\u011flay\u0131c\u0131s\u0131 se\u00e7in, hesap olu\u015fturun ve verilen kod par\u00e7ac\u0131\u011f\u0131n\u0131 siteye ekleyin. Kar\u015f\u0131lama mesaj\u0131, \u00e7al\u0131\u015fma saatleri, y\u00f6nlendirme kurallar\u0131 ve e-posta\/CRM entegrasyonlar\u0131n\u0131 ayarlay\u0131n.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"Canl\u0131 sohbet mi, chatbot mu?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"S\u0131k sorular ve 7\/24 temel destek i\u00e7in chatbot; karma\u015f\u0131k ve sat\u0131\u015f odakl\u0131 konular i\u00e7in canl\u0131 temsilci idealdir. Hibrit kurulum (\u00f6nce bot, gerekince operat\u00f6re aktar\u0131m) en verimli yakla\u015f\u0131md\u0131r.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"\u00c7evrimi\u00e7i sohbette en iyi uygulamalar nelerdir?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"H\u0131zl\u0131 ilk yan\u0131t (30\u201360 sn), net kar\u015f\u0131lama\/CTA, haz\u0131r yan\u0131tlar ve bilgi taban\u0131 ba\u011flant\u0131lar\u0131, dosya\/g\u00f6rsel payla\u015f\u0131m\u0131, \u00e7oklu kanal (e-posta\/WhatsApp) ge\u00e7i\u015fi ve kapan\u0131\u015fta memnuniyet anketi.\"\n      }\n    },\n    {\n      \"@type\": \"Question\",\n      \"name\": \"KVKK\/GDPR ve veri gizlili\u011fine nas\u0131l uyum sa\u011flar\u0131m?\",\n      \"acceptedAnswer\": {\n        \"@type\": \"Answer\",\n        \"text\": \"Ayd\u0131nlatma metni ve a\u00e7\u0131k r\u0131za ak\u0131\u015flar\u0131 g\u00f6sterin; sohbet kay\u0131tlar\u0131n\u0131 g\u00fcvenli saklay\u0131n; gerekti\u011finde anonimle\u015ftirin. \u00c7erez\/izleme ve \u00fc\u00e7\u00fcnc\u00fc taraf payla\u015f\u0131m\u0131n\u0131 politikalarda belirtin.\"\n      }\n    }\n  ]\n}\n<\/script>\n\n<!-- \u041e\u0431\u044b\u0447\u043d\u044b\u0439 \u0442\u0435\u043a\u0441\u0442: h2 + \u0436\u0438\u0440\u043d\u044b\u0435 \u0432\u043e\u043f\u0440\u043e\u0441\u044b -->\n<h2>\u00c7evrimi\u00e7i Sohbet \u2014 S\u0131k Sorulan Sorular<\/h2>\n\n<p><strong>\u00c7evrimi\u00e7i sohbet nedir?<\/strong><\/p>\n<p>Site\/app i\u00e7inde ger\u00e7ek zamanl\u0131 mesajla\u015fma ile destek ve sat\u0131\u015f ileti\u015fimi sa\u011flar; canl\u0131 temsilci veya bot kullan\u0131l\u0131r.<\/p>\n\n<p><strong>Web siteme \u00e7evrimi\u00e7i sohbeti nas\u0131l eklerim?<\/strong><\/p>\n<p>Sa\u011flay\u0131c\u0131 se\u00e7in, kodu ekleyin; kar\u015f\u0131lama mesaj\u0131, \u00e7al\u0131\u015fma saatleri ve CRM\/e-posta entegrasyonlar\u0131n\u0131 yap\u0131land\u0131r\u0131n.<\/p>\n\n<p><strong>Canl\u0131 sohbet mi, chatbot mu?<\/strong><\/p>\n<p>S\u0131k sorular i\u00e7in bot; karma\u015f\u0131k konular i\u00e7in canl\u0131 temsilci. En iyi sonu\u00e7 i\u00e7in hibrit kurulum kullan\u0131n.<\/p>\n\n<p><strong>En iyi uygulamalar nelerdir?<\/strong><\/p>\n<p>H\u0131zl\u0131 ilk yan\u0131t, net CTA, haz\u0131r yan\u0131tlar, bilgi taban\u0131 linkleri, kanal ge\u00e7i\u015fi ve kapan\u0131\u015fta anket.<\/p>\n\n<p><strong>KVKK\/GDPR uyumunu nas\u0131l sa\u011flar\u0131m?<\/strong><\/p>\n<p>Ayd\u0131nlatma\/r\u0131za ak\u0131\u015flar\u0131, g\u00fcvenli kay\u0131t saklama ve anonimle\u015ftirme; \u00e7erez ve payla\u015f\u0131m\u0131 politikalarda belirtin.<\/p>\n\n\n\n\n<h2>\u00c7\u00f6z\u00fcm<\/h2>\n\n\n\n<p>\u00c7evrimi\u00e7i sohbetlerin kullan\u0131m\u0131, izleyicilerle ileti\u015fim s\u00fcrecini basitle\u015ftirir. Yaln\u0131zca operat\u00f6rlerin zaman\u0131ndan de\u011fil, ayn\u0131 zamanda bu t\u00fcr bir etkile\u015fimin organizasyonu i\u00e7in paradan da tasarruf edilir. Do\u011fru hizmeti se\u00e7in ve bug\u00fcn bir sohbet kurun.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>\u00c7evrimi\u00e7i sohbet, m\u00fc\u015fteri ile \u015firketin teknik deste\u011fi aras\u0131nda bir ileti\u015fimsel etkile\u015fim bi\u00e7imidir. Kullan\u0131c\u0131, siteyi ba\u015flatt\u0131ktan sonra a\u00e7\u0131lan bir a\u00e7\u0131l\u0131r formda&#8230;<\/p>\n","protected":false},"author":1,"featured_media":9996,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":[],"categories":[5],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v15.4 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>\u00c7evrimi\u00e7i sohbet: nedir ve nas\u0131l kullan\u0131l\u0131r | Turbologo<\/title>\n<meta name=\"description\" content=\"Neden sitenizde \u00e7evrimi\u00e7i sohbeti kullanmak istersiniz? \u00c7evrimi\u00e7i sohbetleri ba\u011flamak i\u00e7in programlar. Sohbet odalar\u0131n\u0131n art\u0131lar\u0131, en iyi \u00e7evrimi\u00e7i sohbet nas\u0131l se\u00e7ilir. Makalede okuyun.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/turbologo.com\/tr\/blog\/cevrimici-sohbet-nedir-ve-nasil-kullanilir\/\" \/>\n<meta property=\"og:locale\" content=\"tr_TR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"\u00c7evrimi\u00e7i sohbet: nedir ve nas\u0131l kullan\u0131l\u0131r | Turbologo\" \/>\n<meta property=\"og:description\" content=\"Neden sitenizde \u00e7evrimi\u00e7i sohbeti kullanmak istersiniz? \u00c7evrimi\u00e7i sohbetleri ba\u011flamak i\u00e7in programlar. Sohbet odalar\u0131n\u0131n art\u0131lar\u0131, en iyi \u00e7evrimi\u00e7i sohbet nas\u0131l se\u00e7ilir. Makalede okuyun.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/turbologo.com\/tr\/blog\/cevrimici-sohbet-nedir-ve-nasil-kullanilir\/\" \/>\n<meta property=\"og:site_name\" content=\"Logo tasar\u0131m\u0131 ve markalama - Resmi Turbologo blogu\" \/>\n<meta property=\"article:published_time\" content=\"2022-05-17T05:09:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-08-19T13:28:38+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assets.turbologo.com\/blog\/tr\/2022\/05\/17050235\/Image_30.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1920\" \/>\n\t<meta property=\"og:image:height\" content=\"1080\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\">\n\t<meta name=\"twitter:data1\" content=\"Ilya Lavrov\">\n\t<meta name=\"twitter:label2\" content=\"Tahmini okuma s\u00fcresi\">\n\t<meta name=\"twitter:data2\" content=\"6 dakika\">\n<!-- \/ Yoast SEO plugin. -->","_links":{"self":[{"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/posts\/9994"}],"collection":[{"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/comments?post=9994"}],"version-history":[{"count":6,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/posts\/9994\/revisions"}],"predecessor-version":[{"id":10671,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/posts\/9994\/revisions\/10671"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/media\/9996"}],"wp:attachment":[{"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/media?parent=9994"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/categories?post=9994"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/turbologo.com\/tr\/blog\/wp-json\/wp\/v2\/tags?post=9994"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}